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Frequently Asked Questions
How do I cancel my subscription?
Go to Account Settings → Subscription → Cancel Plan. Your access continues until the end of the billing period. No fees for cancelling.
Can I get a refund?
Yes — within 14 days of your first paid charge. See our Refund Policy for full details. Email support@tradeteller.pro to request one.
How do I access VIP signals?
VIP signals are available to subscribers who connect a Vantage Markets account via our VIP onboarding flow. Visit your dashboard to get started.
I forgot my password — what do I do?
Click "Forgot Password" on the login page and enter your account email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
Is my trading data secure?
Yes. All data is encrypted in transit and stored securely via Firebase. We never sell or share your trading data. See our Privacy Policy for full details.
Can I use TradeTeller on mobile?
Yes, TradeTeller is fully responsive and works on all modern mobile browsers. A dedicated app is on our roadmap.