Refund Policy

Free Trial Policy

New subscribers receive a 5-day free trial on their first subscription. During your trial:

• You have full access to all platform features included in your chosen plan.
• No charge is made until the trial period ends.
• You can cancel at any time during the trial — simply go to your account settings and cancel before the trial expires.
• If you cancel during the trial, you will not be charged and your access will continue until the end of the trial period.

14-Day Refund Guarantee

If you are unhappy with TradeTeller after your first payment, we offer a 14-day money-back guarantee on your first charge. To be eligible:

• Your refund request must be submitted within 14 days of your first paid charge.
• The guarantee applies to new subscribers on their first payment only.
• It does not apply to renewals or repeat subscriptions.
• Accounts found to have abused the trial or refund offer multiple times may be declined.

How to Request a Refund

Requesting a refund is simple. Here's what to do:

1. Email us at tradetellerpro@gmail.com with the subject line "Refund Request".
2. Include your account email address and the reason for your refund request.
3. We'll review your request and respond within 2 business days.
4. Approved refunds are processed back to your original payment method within 5–10 business days.

Cancellations

You can cancel your subscription at any time by:

• Going to Account Settings → Subscription → Cancel Plan within TradeTeller.
• Emailing us at tradetellerpro@gmail.com.

When you cancel:

• Your subscription will not renew at the next billing date.
• You retain full access to the platform until the end of your current billing period.
• No partial refunds are issued for unused time in the current billing period (unless within the 14-day guarantee window).

Non-Refundable Items

The following are not eligible for refunds:

• Subscription renewals after the 14-day window.
• Annual plan payments after 14 days from first charge.
• Accounts suspended for violation of our Terms of Service.
• Charges where the free trial was used and not cancelled before expiry.

Exceptional Circumstances

We understand that life happens. If you have a genuine exceptional circumstance (e.g. a prolonged technical issue preventing platform access, serious illness), please contact us at tradetellerpro@gmail.com and we will review your case on its merits. We aim to be fair and reasonable at all times.