Refund Policy

7-Day Money-Back Guarantee

New subscribers are covered by our 7-day money-back guarantee on their first payment. During this period:

• You have full access to all platform features included in your chosen plan from day one.
• If you are not satisfied within 7 days of your first charge, contact us for a full refund.
• You can cancel at any time — simply go to your account settings and cancel your subscription.
• Refund requests must be submitted within 7 days of your first payment to be eligible.

Eligibility Requirements

To qualify for a refund under our 7-day money-back guarantee, the following conditions must be met:

• Your refund request must be submitted within 7 days of your first paid charge.
• The guarantee applies to new subscribers on their first payment only.
• It does not apply to renewals or repeat subscriptions.
• Accounts found to have abused the refund offer multiple times may be declined.

How to Request a Refund

Requesting a refund is simple. Here's what to do:

1. Email us at tradetellerpro@gmail.com with the subject line "Refund Request".
2. Include your account email address and the reason for your refund request.
3. We'll review your request and respond within 2 business days.
4. Approved refunds are processed back to your original payment method within 5–10 business days.

Cancellations

You can cancel your subscription at any time by:

• Going to Account Settings → Subscription → Cancel Plan within TradeTeller.
• Emailing us at tradetellerpro@gmail.com.

When you cancel:

• Your subscription will not renew at the next billing date.
• You retain full access to the platform until the end of your current billing period.
• No partial refunds are issued for unused time in the current billing period (unless within the 7-day guarantee window).

Non-Refundable Items

The following are not eligible for refunds:

• Subscription renewals after the 7-day guarantee window.
• Annual plan payments after 7 days from first charge.
• Accounts suspended for violation of our Terms of Service.
• Refund requests submitted more than 7 days after the first charge.

Exceptional Circumstances

We understand that life happens. If you have a genuine exceptional circumstance (e.g. a prolonged technical issue preventing platform access, serious illness), please contact us at tradetellerpro@gmail.com and we will review your case on its merits. We aim to be fair and reasonable at all times.