privacy-policy

1

Information We Collect

When you use TradeTeller, we collect information you provide directly and information generated through your use of our platform:

Account Information: Name, email address, and password when you register an account.
Trading Data: Trade entries, exits, screenshots, notes, tags, and performance metrics you log in the platform.
Payment Information: Billing details processed securely through Shopify Payments. We do not store full card numbers.
Usage Data: Pages visited, features used, session duration, and interaction patterns to help us improve the platform.
Device & Technical Data: Browser type, IP address, device identifiers, and operating system for security and compatibility.
Communications: Messages you send to our support team.

2

How We Use Your Information

We use your information solely to provide and improve TradeTeller services:

To create and manage your account and authenticate your identity.
To provide the trading journal, analytics, backtesting, and AI features.
To process subscription payments and manage billing.
To send transactional emails (account confirmation, password reset, receipts).
To respond to support requests and enquiries.
To detect and prevent fraud, abuse, and security incidents.
To analyse platform usage and improve features.

📌 We do not sell your personal data or trading data to any third party, ever.

3

Sharing of Information

We only share your information in the following limited circumstances:

Service Providers: Trusted third parties who help us operate the platform (e.g. Shopify for payments, Firebase for authentication and database, Anthropic for AI features). These providers are contractually bound to protect your data.
Legal Requirements: If required by law, court order, or to protect the rights and safety of TradeTeller or our users.
Business Transfer: If TradeTeller is acquired or merged, your data may transfer to the successor entity under the same privacy terms.

We will never sell, rent, or trade your personal information to advertisers or unrelated third parties.

4

Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how the platform is used. Types of cookies we use:

Essential Cookies: Required for the platform to function. Cannot be disabled.
Analytics Cookies: Help us understand usage patterns. Can be opted out of.
Preference Cookies: Remember your settings and display preferences.

You can control cookies through your browser settings, though disabling essential cookies will affect platform functionality.

5

Data Security

We implement industry-standard security measures to protect your information:

TLS/SSL encryption for all data in transit.
Encrypted storage of sensitive data via Firebase and Shopify.
Secure authentication with hashed passwords.
Regular security reviews and access controls.

While we take every reasonable precaution, no system is completely immune to security risks. We encourage you to use a strong, unique password and to contact us immediately if you suspect any unauthorised access.

6

Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. If you delete your account:

Your account and trading data will be deleted within 30 days.
Anonymised, aggregated analytics data may be retained.
Legal or financial records may be retained for up to 7 years as required by UK law.

7

Your Rights (UK GDPR)

Under UK GDPR, you have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate data.
Right to Erasure: Request deletion of your data (subject to legal obligations).
Right to Restrict Processing: Request we limit how we use your data.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interests.

To exercise any of these rights, contact us at tradetellerpro@gmail.com. We will respond within 30 days.

8

Third-Party Services

TradeTeller integrates with the following third-party services, each governed by their own privacy policies:

Shopify — e-commerce and payments platform.
Firebase (Google) — authentication, database, and hosting.
Anthropic — AI assistant features (Claude API).
Vantage Markets — broker partner (optional, only if you choose to connect).

9

Children's Privacy

TradeTeller is not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10

Policy Changes

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. For significant changes, we will notify you by email or via a notice on the platform. Continued use of TradeTeller after changes constitutes acceptance of the updated policy.

11

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: tradetellerpro@gmail.com
General Support: tradetellerpro@gmail.com
Website: tradeteller.pro

Privacy Policy

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